Walking in downtown San diego to a business lunch, my VERY lightly used Cole Haan Country loafers w/ Nike Air soles/heels literally began to fall apart. Both heels fell off and 2 approx 5"X1" strips of sole also came off. When I contacted Cole Haan customer service they told me unless I had a receipt proving when and where I had purchased the shoes and the price, all they would do is send me a 30% off coupon.
No supervisor was "available".
They expressed no interest in having the shoes shipped to them for repair/replacement.
I told her not to send the discount coupon because if this was how Cole Haan backed their products I wouldn't be purchasing any in the future.
She clearly didn't give a *** and apparently neither does Cole Haan.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Exchange policy
- Poor customer service
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