Cole Haan - Shoe soles and heels literally disintegrated while walking

Walking in downtown San diego to a business lunch, my VERY lightly used Cole Haan Country loafers w/ Nike Air soles/heels literally began to fall apart. Both heels fell off and 2 approx 5"X1" strips of sole also came off. When I contacted Cole Haan customer service they told me unless I had a receipt proving when and where I had purchased the shoes and the price, all they would do is send me a 30% off coupon.

No supervisor was "available".

They expressed no interest in having the shoes shipped to them for repair/replacement.

I told her not to send the discount coupon because if this was how Cole Haan backed their products I wouldn't be purchasing any in the future.

She clearly didn't give a *** and apparently neither does Cole Haan.

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Exchange, Refund and Cancellation Policy
Value for money
Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Exchange policy
    • Poor customer service

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Cole Haan Nike Air Shoes
Review category
Footwear and Clothing
review #843855

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Aug 24 #1203217 Minneapolis, Minnesota

EXACT. SAME. ISSUE. Same shoes and the Nike Air soles disintegrated after very light use, maybe 50x total. Called Cole Haan who referred me to their repair facility, MyShoeHospital where I was informed they have no affiliation with Cole Haan and all they'll do is provide a 'free' estimate. I was also informed that Cole Haan won't/can't supply them with the Nike Air soles but they MAY have a substitute and will charge $30/shoe for heel replacement but they have no idea how much for the integrated sole until I send them in. Hey... at least you got offered a 30% off coupon! No more Cole Haan for me but I will offer them free publicity.

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Sep 02 #1207271 San Francisco, California

Since the above experience I have kept my promise to Cole Haan to NEVER again purchase one of their products.

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