Latest review first
Cole Haan - Customer Service? Non existent
I've sent messages via FB without a single response even though it says "typically responds immediately", I've sent a message via twitter without a response, AND I've called and spoke with someone who said I should receive a return label in my email within 5 minutes and nothing! I've now sent an email but pretty sure that will yield nothing. I don't understand what's going on with Cole Haan products and their customer service. As you can see from the attached picture, I just received the orange shoes last week. The box says size 13. The shoes say size 13. You can clearly see these are NOT size 13. I've got no less than 6 pairs of CH shoes, all of which are size 13 and not an issue.
Cole Haan - Ridiculously slow, antiquated exchange
Not customer friendly. I returned a pair of boots to exchange for a different size and color (same style). I call customer service to get the shipping label. I’m told Cole Haan won’t ship out the new pair until they receive the returned pair. (Other top retailers do ship the replacement out and charge you. Once they receive the return pair, they credit you.) I send the boots back; I get an email when they’ve been received. The email says it will take 2 weeks to send out the new pair. And that they can’t guarantee it’s available. That timeframe doesn’t even include shipping! It makes NO sense. How antiquated is their fulfillment operations that they need 2 weeks to send out the new pair?! And can’t even guarantee they’ll have it?! You already have my money!
I ordered 2 pairs of Cole Haan boots on sale. I call to exchange one pair for a different size/color (same style). Rep emails me the shipping label. I ask if they’ll send out the new pair immediately. No. You have to wait for them to receive the exchanged pair. This...Read more
Cole Haan - Cole Hann high dollar shoe issue
Paid $250 for that awesome looking leather dress shoe. It takes polish perfectly but after 3 months they squeak like a rubber duck while walking. Called and they said so what.
Cole Haan in Camarillo, California - Terrible Customer Service
Had a horrible experience in the Cole Haan Camrillo Outlet store. A bunch of people standing around, unable to process a refund (took three people) and then when I tried to purchase a different pair of shoes they pulled a bait-and-switch by saying that the price had increased by $10. They then claimed that the confusion is that shoes were in the wrong box (they were not), suggesting that I had switched the shoes.
I ordered during Black Friday - Nov. 23, 2018 two pairs of boots. I received acknowledgment that the order was received. I sent an email to the email address posted on the website on Nov. 30, 2018, inquiring about the order. The email was invalid. Called on Dec 01,...Read more
I didn't like
- Business practices
I ordered a pair of shoes from Cole Haan during a sale, after 10 days of being “in processing” and emailing customer service with no response, I sat in the phone waiting to talk to someone for 45 min!!!!! Only to hear they supposedly can’t cancel an order and I have to...Read more
Since the day when I ordered shoes, I have been trying to tell customer service to intercept the package before delivery. I tried with my ups service to change delivery address but the website was not updated as per UPS folks. There was only one option available that...Read more
I bought a pair of shoes from Cole Hann and after a month one of them developed a discoloration. I showed the shoes to a local shoe repair store and they told me that was a problem with material (leather). He mentioned have seen that before and recommended me to...Read more
I am a UK customer who is disgusted that an American company can behave in such an appaulling way. I paid £132 for a pair of sneakers on 19 September. What seems to have happened is they pass the order over to International Checkout who are a bunch of crooks. They...Read more
I didn't like
- Customer care
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