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Was recommended by a friend who seems to always wear very nice looking shoes, to give Cole Haan a try. So I placed an order for a pair of Washington Grand whole cut oxfords. About an hour or so after ordering I received a "Refer a friend" code from the same friend who...
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#1353291
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Cole Haan - Very Dissapointed with Sun Glasses
I purchased a pair of men's aviator sunglasses about two months ago. About one month ago my sunglasses broke due to a stripped screw in the frame of the sunglasses. So in the time span of approx. 30 days my sunglasses were unusable due to a stripped screw hole which I...
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2.1
I didn't like
  • Exchange policy
#1351664
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I agree that Cole Haan customer service is the worst. Lack of empathy and resolution. Loyal customer that owns 5 Zerogrand wingtip sneakers that are on average $150-$200 per pair. Recently bought grey and navy (to replace old navy pair that have worn out over last...
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2.3
I didn't like
  • Customer service did not attemt any help
#1348161
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Bought some shoes on holiday. They fell apart first wear. Have spent literally a emailing customer relations - back home so can’t just pop into a store as we live overseas from where we purchased. They couldn’t care less and have not replied with a resolution. Keep...
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1.8
I liked
  • Style
I didn't like
  • Customer service
  • Customer service did not attemt any help
  • Poor quality for the price
#1347984
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Cole Haan - Horrible Customer Service

Ordered shoes. Went to wrong address. Refused to refund me.
3.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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#1347566
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*CUSTOMER COMPLAINT ALERT* This Month alone I placed two orders with Cole Haan. One for $180.00 and Second for about $400.00. Both orders online with approved credit with Affirm. However....I just called Cole Haan customer service to inform Cole Haan of shoes that are...
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1.8
I didn't like
  • Rude phone representatives
  • Exchange policy
#1337471
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As I used to believe, Cole Haan as a chain had to take the responsibility to have ethical practices. I believed they follow the same rules. It is not the case. My complaint is about the Cole Haan in Carmel CA. The owner of the store has his own rules. Two weeks ago I...
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#1332970
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Online order , cole haan customer service rep uninterested in assisting with return. Indicated final sale item which was not indicated on the website anywhere. Nor was it shown on the packaging receipts. Very rude service and they hung up on me after telling me there...
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1.0
#1287207
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Cole Haan - Waste of time and money

Returning my 5 pair in 3 days. I can imagine you can get better shoes at Payless. Poor leather quality. Dismal stitching. Toxic smelling glue. Stick with Paul Evans, Allen Edmonds, or Bruno Magli.
2.4
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#1215012
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Cole Haan - THAnk you brittney at miromar in fort Myers Florida

Great service from Brittney at the cole haan at miromar outlets in fort Myers. Super nice, helpful, good tips and great service. Thanks again. Will enjoy my shoes and my husband will enjoy his!
4.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1209014
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