This is a scam! I ordered what appeared to be a gray shinny leather shoe, and ended up with a two tone gray suede leather shoe! Be careful of purchasing online items from Cole Haan's website, they're misleading and will do nothing to rectify the problem. I started with...Read more
I bought a Burnished Lamb Leather Stand Collar Moto Jacket 10 months ago, and the seam on the left pocket just ripped for no reason (I didn't even noticed until I went to put the jacket on last week), which caused a 2 inch tear in the leather. I contacted customer...Read more
- Style of clothing
I didn't like
- Poor quality of merchandise
I purchase several shoes from Cole Hann I thought they had quality shoes and excellent customer service. I was wrong. After ordering shoes before, I decided to order my another pair, which came after a few days. I open the box and almost fainted, it was a chemical...Read more
Cole Haan - Leather jacket
I brought a leather jacket from Macy’s cole haan priced 465 last year & by this time the jacket sleeve is falling off all ripped near pockets I barely wear it. The worst leather i’ve ever purchased
I didn't like
- Poor quality for the price
Cole Haan - Very poor servise.
They talk to each other but not interested in the customers at all. Not happy when you ask them a question. Thsi happened not a first time that why I have desided to write. This is in Clinton Ct. this happened today too and we spending their a lot money.
store employee sold us a coat but didnt have my size in store. he than took the opportunity to tell us about the setvice to have it shipped to our home. long shirt of this stiry after a few representatives, 2 non respinsive managers Thirsten store 00169, and Nick...Read more
I had ordered a pair of shoes as a gift during the Black Friday sale, they were listed as 50% off. Got the confirmation email about the purchase and I was waiting for the shipping email but never got one. Finally, 7 days later I checked the order status to find that it...Read more
My order was placed yesterday afternoon, and by the time I called this morning, the CSR already tells me that my order cannot be cancelled. I informed her that I did not receive an email about this change in status, and the website says that it is still processing....Read more
I didn't like
- Online experience
Cole Haan - Sent wrong shoe
Cole Haan sent me the wrong shoe style in the mail. When I called to report it, customer service (Mary) did not apologize once. The return process is complicated (I do not have a printer to print the online return myself) and Mary was not helpful. When I asked if I could receive a discount for the trouble of driving my return to UPS, I was told no. Inflexible, unapologetic, not worth the time.
Cole Haan - Horrible customer service
Ordered a bell which they charged me and never received, they blamed me and took four weeks for them to finally give me a credit, every time I call horrible service
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