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Online order , cole haan customer service rep uninterested in assisting with return. Indicated final sale item which was not indicated on the website anywhere. Nor was it shown on the packaging receipts. Very rude service and they hung up on me after telling me there...
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1.0
#1287207
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Cole Haan - Waste of time and money

Returning my 5 pair in 3 days. I can imagine you can get better shoes at Payless. Poor leather quality. Dismal stitching. Toxic smelling glue. Stick with Paul Evans, Allen Edmonds, or Bruno Magli.
2.4
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#1215012
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Cole Haan - THAnk you brittney at miromar in fort Myers Florida

Great service from Brittney at the cole haan at miromar outlets in fort Myers. Super nice, helpful, good tips and great service. Thanks again. Will enjoy my shoes and my husband will enjoy his!
4.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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#1209014
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This is a scam! I ordered what appeared to be a gray shinny leather shoe, and ended up with a two tone gray suede leather shoe! Be careful of purchasing online items from Cole Haan's website, they're misleading and will do nothing to rectify the problem. I started with...
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1.0
#1184932
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Cole Haan - Garbage merchandise and customer service
I bought a Burnished Lamb Leather Stand Collar Moto Jacket 10 months ago, and the seam on the left pocket just ripped for no reason (I didn't even noticed until I went to put the jacket on last week), which caused a 2 inch tear in the leather. I contacted customer...
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Anonymous
Anonymous

I wanted to exchange 2 shoes for a bigger size , the shoes are in their boxes never worn, it passed 30 days and the store in the galleria,Edina MN didn’t want to exchange it b...

Anonymous
DD

you should bring it into a store. associates and store managers are often more helpful than customer service!

1.4
I liked
  • Style of clothing
I didn't like
  • Poor quality of merchandise
#1179079
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I purchase several shoes from Cole Hann I thought they had quality shoes and excellent customer service. I was wrong. After ordering shoes before, I decided to order my another pair, which came after a few days. I open the box and almost fainted, it was a chemical...
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Anonymous
Jim shuck

Same issue, what the heck chemicals do these use in these new shoes... stink up my closet and my feet! Someone at that company needs to jump on this issue... nice style and pr...

#1174217
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Cole Haan - Leather jacket

I brought a leather jacket from Macy’s cole haan priced 465 last year & by this time the jacket sleeve is falling off all ripped near pockets I barely wear it. The worst leather i’ve ever purchased
2.3
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I didn't like
  • Poor quality for the price
#1173661
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Cole Haan - Very poor servise.

They talk to each other but not interested in the customers at all. Not happy when you ask them a question. Thsi happened not a first time that why I have desided to write. This is in Clinton Ct. this happened today too and we spending their a lot money.
1.0
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Clinton, Connecticut
#1159599
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store employee sold us a coat but didnt have my size in store. he than took the opportunity to tell us about the setvice to have it shipped to our home. long shirt of this stiry after a few representatives, 2 non respinsive managers Thirsten store 00169, and Nick...
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1.0
#1152660
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I had ordered a pair of shoes as a gift during the Black Friday sale, they were listed as 50% off. Got the confirmation email about the purchase and I was waiting for the shipping email but never got one. Finally, 7 days later I checked the order status to find that it...
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1.0
#1142448
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