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2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
Staff
Value for money
Warranty
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Purchased a pair of shoes using my Master Card then returned the shoes.During the interim my Bank closed their Master Cards and changed to Visas.

Cole Haan refunded the money to my terminated Master Card and refused to retrieve the funds and reapply to my Visa. My bank never received the funds and Master Card never transferred to my Visa. Bottom line, I am out the money.

As I always say "I vote with my feet" (no pun intended).Been a customer of Cole Haan since the 70's but not anymore, in the future I will make all my shoe purchases from Allen Edmonds

Review about: Cole Haan Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $198.

Preferred solution: No solution.

I didn't like: Poor customer service.

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