Cole Haan - Horrible Refund Process
I received a pair of Cole Haan Grandpro tennis shoes that didn't fit. I returned for a refund the next day using their UPS label.
I followed up nearly a month later and was told the shoes had arrived and the refund was being processed. I was also told that refunds typically take up to 6-8 weeks. Two months later from the date I returned the shoes and still no refund. Now Cole Haan has no record that the shoes were received.
Luckily I have the UPS label, and will follow up with that tonight.
I'm beginning to think Cole Haan is intentionally making the return a hassle. I recommend you AVOID ordering from their web site.
Reason of review: Return, Exchange or Cancellation Policy.
Location: Frankfort, Kentucky
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