Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

I had ordered a pair of shoes as a gift during the Black Friday sale, they were listed as 50% off. Got the confirmation email about the purchase and I was waiting for the shipping email but never got one.

Finally, 7 days later I checked the order status to find that it was canceled!! And no one had even reached out to tell I called customer service and the man on the phone told me they would refund the amount (no *** sherlock) and then refused to give me the code to order another pair for the same price. I then spoke to the Supervisor of customer service, James, and he refused to give me a code higher than 30% off...which is absolute BS after the trouble they put me through.

The best part is- James said he would send me the code and never did...HORRIBLE COMPANY! They should be ashamed of themselves!

Product or Service Mentioned: Cole Haan Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Price reduction.

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