NEVER BUYING AGAIN.ORDERED NOV 21st - STILL HASN'T PROCESSED I am now at 6 calls with customer service each with zero follow-ups that were promised.
Since ordering a pair of boots with 2-day shipping on Monday Nov 21st that were supposed to be delivered on Nov 29th, I have received 3 different delivery dates that were not fulfilled and my order is STILL being processed. After asking the "helpline supervisor," the latest customer service rep finally told me that they are so delayed that they have no idea when my order will process -- let alone ship. And of course, I can't cancel my order.
I am DISGUSTED by the unaccountability of COLE HAAN's customer service, the incompetency of their fulfillment department, and the lack of transparency of the company's operational status.Their marketing team, however, is doing a great job of sending at least 3 sale emails daily for orders they cannot fulfill.
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