Product: Cole Haan Loafers Clear all filters (6 of 6 reviews match)
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Cole Haan Country Loafer Nike Sole Took a Hike!
This is a horrible manufacturing defect that Cole Haan must know about by now and make more than a casual percentage off the next purchase offer. I expect to get what I paid for in a quality shoe for premium price. Instead, I received less customer service than I...
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Product
Cole Haan Loafers
#1084281
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Unbelievable poor quality materials.Soles are felt or paper and started coming apart within 6 months. Shoe repair guy said he would re-build them with leather soles and he sees a lot of Cole Haans coming in with pissed off owners. He looked at the rubber heel insert...
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1.0
Product
Cole Haan Loafers
I didn't like
  • Shoe quality
#918256
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"I received a pair of Cole Haan shoes as a gift. This is not my first pair of Cole Haan shoes. However, this particular pair has a defect that causes the heel area of the shoe to cave in toward the center. I have enclosed several photos. Do you have any suggestions as...
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3.6
Product
Cole Haan Loafers
I didn't like
  • Poor customer service
#855077
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Cole Haan - Shoe soles and heels literally disintegrated while walking
Walking in downtown San diego to a business lunch, my VERY lightly used Cole Haan Country loafers w/ Nike Air soles/heels literally began to fall apart. Both heels fell off and 2 approx 5"X1" strips of sole also came off. When I contacted Cole Haan customer service...
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Anonymous
Boots with out sole

Ok, so I have these cool brown suede boots & was at a party recently and thought I stepped in something; so I looked down and my heel was sliding around and fell off my cool N...

Anonymous
Anonymous

EXACT. SAME. ISSUE. Same shoes and the Nike Air soles disintegrated after very light use, maybe 50x total. Called Cole Haan who referred me to their repair facility, MyShoeHos...

1.0
Rancho Santa Fe, California
Product
Cole Haan Loafers
I didn't like
  • Exchange policy
  • Customer service
#843855
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After waiting 2 months, 4 emails, and several phone calls trying to get a pair of loafers repaired that I had sent Cole-Haan Restoration, I finally got to talk to someone. They maintained that they had sent me emails, but never got anything from me, which I know to be...
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Anonymous
Anonymous

I had similar experiences. I had an excellent pair of Dack shoes and sent them to Cole Haan for rebuild. Everything seemed to ne going OK except I never got the items back. I ...

Anonymous
just me

I had the same experience. No emails, no follow up. Sarcastic service rep.

1.7
Product
Cole Haan Loafers
#807750
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Where bad service I've bought one pair of shoes in Dubai Marina Mall and they lie to me.My size is 43 but they give me wrong size which is not my size 42.5 cause I wear it only once for few our I got terrible pain and it totally damaged my skin. This is not right...
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2.7
Product
Cole Haan Loafers
#803657
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