I have contacted Cole Haan corporate re: Nike air heels several times with nothing more than a question and answer reply. The original cost of the shoes was approximately $200 and worn very few times as you can see no wear in the heels.
I was told by an email to go to a local store which I did ( 2/11/16 Palm Beach cole Haan outlet )& and was treated like an alien from another world speaking a different language. A business card was offered by the manager with no name on it, just the phone number 561-253-7881 and a fax number 561-687-0744 just to get me to leave the store. They referred me back to the restoration department which no one answers.
I show them several other Coke Haan hand pieces that I had previously purchased in the past, a $500 handbag, a small clutch approx $150 and the could have cared less....
I will never purchase another item from Cole Hahn .
Product or Service Mentioned: Cole Haan Handbag.
Reason of review: Bad quality.