First time I ever shopped at one of your stores I spent $418 on my son. Bought four pair of shoes and two pair of socks for my son I went to return the socks (7.63) the general manager, Katrina at the Auburn Hills store refused to return a pair of socks.
They have never been worn the package was simply opened and retaped closed. My son realized they were too small of a sock. I think for $7.63 you've just lost a customer. I will be returning the shoes that my son has not worn and I will never be back.
Awful customer service and very poor choice by your general manager who wouldn't even walk out on the floor And hid in her office.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of cole haan customer care. Cole Haan needs to read this review and look into the issue (if any) according to poster's claims.