Product: Cole Haan Customer Care Clear all filters (4 of 4 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Cole Haan refunded the money to my terminated Master Card and refused to retrieve the funds and reapply to my Visa. My bank never received the funds and Master Card never transferred to my Visa. Bottom line, I am out the money. As I always say "I vote with my feet"...
Read more
2.2
Product
Cole Haan Customer Care
I didn't like
  • Poor customer service
#1055046
Reply to reviews
First time I ever shopped at one of your stores I spent $418 on my son.Bought four pair of shoes and two pair of socks for my son I went to return the socks (7.63) the general manager, Katrina at the Auburn Hills store refused to return a pair of socks. They have...
Read more
Anonymous
Anonymous

What's with the socks???? Here's my email to the company about socks I purchased for my husband from the SAME store dealing with the SAME manager:I am writing you this email t...

1.0
Product
Cole Haan Customer Care
#944471
Reply to reviews
Had my first experience ordering via Cole Haan website. I am in Canada. First they dont mention what is the price charged for returning an item. Second, the process is unclear. I had to call twice, their agent had no clue and put me on hold for 15 minutes. I...
Read more
2.0
Product
Cole Haan Customer Care
#859127
Reply to reviews
Maybe I'm unreasonable, but I'm very turned off by Cole Haan's whole experience when I had an issue. This is the letter I sent to them. (I'm supposed to get a follow up within 24 hours, let's see if that happens.) _________________________________________________ I...
Read more
Anonymous
John

Just to help clear up something for you so that you understand how Cole Haan's inventory works. The store's inventory, the warehouse inventory, and the internet inventory are...

Product
Cole Haan Customer Care
#303017
Reply to reviews