I had a very embarrassing trip out with a close couple that was in town visiting. Everything was great until my heel deciding to throw itself ahead of the group mid-stride about 15ft!
Everyone including myself was puzzled at the hockey puck looking item that sailed away from us! My immediate limp was the dead giveaway that something horrible was afoot.(pun intended) Upon inspection of the other sole it appeared that it was not far behind in launching itself toward some unknowing victim. These are crumbling in my hand. This is a horrible manufacturing defect that Cole Haan must know about by now and make more than a casual percentage off the next purchase offer.
I expect to get what I paid for in a quality shoe for premium price. Instead, I received less customer service than I would expect at the local Wal Mart and about same quality of their loafers.
Product or Service Mentioned: Cole Haan Loafers.
Reason of review: Damaged or defective.
Monetary Loss: $150.
Preferred solution: Size 11 loafer same style and color.