Cole Haan
Reviews and Complaints
Three months and still no delivery even after 10 calls
Preferred solution: Deliver product or service ordered
Cole Haan Boots Review from Hope, Arkansas
Great product- but really bad customer service and return process!
Cole Haan - Handbag Review from Riviera Beach, Florida
I have contacted Cole Haan corporate re: Nike air heels several times with nothing more than a question and answer reply. The original cost of the shoes was approximately $200 and worn very few times as you can see no wear in the heels.
I was told by an email to go to a local store which I did ( 2/11/16 Palm Beach cole Haan outlet )& and was treated like an alien from another world speaking a different language. A business card was offered by the manager with no name on it, just the phone number 561-253-**** and a fax number 561-687-**** just to get me to leave the store. They referred me back to the restoration department which no one answers.
I show them several other Coke Haan hand pieces that I had previously purchased in the past, a $500 handbag, a small clutch approx $150 and the could have cared less....
I will never purchase another item from Cole Hahn .
Cole-Haan Restoration is no service at all
After waiting 2 months, 4 emails, and several phone calls trying to get a pair of loafers repaired that I had sent Cole-Haan Restoration, I finally got to talk to someone. They maintained that they had sent me emails, but never got anything from me, which I know to be a lie.
Never a phone call, never an email. Karen, who I talked to this morning was rude and belligerent.
I would not recommend this company to anyone.
I'll stick with Allen Edmonds and Johnston Murphy. Better quality and better service.
Sold item not in stock
Shame on you, Chiccago Cole Haan clerk
- Customer service
Preferred solution: Let the company propose a solution
Return Policy
I wear size 11.5D shoe, sometimes size 12. Cole Hann sales person at Allen, TX convinced me to buy size 11.
Said they would stretch out and I should buy small. I did, *** me. Clerk was pleasant and polite, but not helpful to fit me with the proper shoes (bought 3 pair). They set in the closet unopened (not worn) to 6 months.
Tried them on and too tight, hurt too badly to wear. Called Cole Haan in Allen, TX and told the only thing they would do is stretch them. When shoes are new in box, some consideration should be given. I trusted Cole Haan to provide correct size.
Cole Haan can't be trusted.
Need to change brands. Other shoes purchased from Cole Haan that were 11.5D and fit fine.
- Polite and pleasent
- Exchange policy
Preferred solution: Exchange for proper size
Cole Haan - Loafers Review from Dubai, Dubai
COLE HAAN ---BAD NIKE AIR HEELS BY COLE HAAN
I HAVE CONTACTED COLE HAAN CORPORATE RE: NIKE AIR HEELS SEVERAL TIMES BY BOTH PHONE (NO ONE ANSWERS) AND EMAIL. WITH NOTHING MORE THAN A QUESTION AND ANSWER REPLY.
I HAVE SENT PHOTOS OF MY SHOES WITH THE MAJOR
CRACKS IN THE NIKE AIR SOLES. THEY ADVISED ME IN A STANDARD EMAIL TO GO TO A STORE AND SPEAK WITH THE FOLKS THERE. I WENT TO THE (PALM BEACH OUTLET, PALM BEACH FL, WHO TREATED ME LIKE AN ALIEN FROM ANOTHER WORLD, SPEAKING A DIFFERENT LANGUAGE. A BUSINESS CARD WAS OFFERED WITH NO NAME ON IT AND JUST A PHONE T#561-253-**** F #561 687 ****, JUST TO GET ME TO LEAVE THE STORE.
THEY REFERRED ME BACK TO THE RESTORATION DEPT. WHICH NO ONE ANSWERS....COLE HAAN HAS LOST A CUSTOMER OF MANY YEARS. I AM 68 YEARS OLD AND REFUSE TO LET THIS GO AWAY WITHOUT HEARING FROM THIS COMPANY. PLEASE KEEP IN MIND THESE SHOES WERE WORN APPROXIMATELY 5-6 TIMES.
PRODUCT IS TRASH.
APPROX. COST OF THESE SHOES WAS $150-$200.
- No customer service
- Customer service
- Poor quality for the price
Cole Haan Shoes Review from New York, New York
Disappointed with Cole Haan Restoration/Customer Service
The zipper slider of my Cole Haan boots had broken and the zipper pull fell out. I sent in for repair---I sent both my boots because they will also buff them and shine them up.
They mailed me my right boot by itself. My left boot somehow got lost, but even then, why would they think it's okay to mail in one boot? Once they located my left boot (which was the one that was broken), they mailed it. However, they didn't even fix the root of the problem (the zipper slider). They had just put in a zipper pull, and of course, it fell out again.
I would not recommend their services, and in fact, I'm quite turned off by Cole Haan in general now. I paid $60 for services not rendered.
Please stay away from the brand as when you encounter issues, their customer service and restoration services really are terrible.
Preferred solution: Deliver product or service ordered
Cole Haan - Shoes Review from Boyes Hot Springs, California
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Verified Reviewer | Spring, TexasCole Haan Shoes Review
Unwilling to accommodate a pregnant women - this company does not care about their customers
- Return procedure
- Rude phone representatives
- Customer service
Preferred solution: Price reduction
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I had similar experiences. I had an excellent pair of Dack shoes and sent them to Cole Haan for rebuild.
Everything seemed to ne going OK except I never got the items back.
I paid for the rebuild etc so I am out the shoes and the $95 U.S., which is $120 Cdn.
Where is the reliability in this type of service. I can't even get in touch with Karen, who was the person that apparently booked the order.
I had the same experience. No emails, no follow up. Sarcastic service rep.