Cole Haan
Reviews and Complaints
Cole Haan Shoes Review
Terrible Customer Service
I placed an order ($450) literally an hour ago and realized that I qualify for an additional 20% off because I am a student. I called to ask if I can give them my .edu email address so that they can refund me the additional discount that I qualify for.
They said they aren't able to do that. So I asked them if I can cancel my order so that I can just re-order with my .edu email, they said they can't do that either. I literally just place that order an hour ago... I told them to call my credit card company to dispute the charge because that's what my credit card company told me to do.
But they wouldn't do it either. So I am waiting for the charge to be posted to my CC so that I can ask my credit card company to dispute. They told me I won't be able to order from their site again if I dispute a charge.
Well, guess what? I won't because you just lost yourself a valuable customer.
- Poor customer service
- Exchange policy
- Rude phone representatives
Preferred solution: Price reduction
Cole Haan Shipping Service Review
NEVER PLACE AN ONLINE ORDER FROM COLE HAAN
First of all, the shipping carrier they use, UPS does not have reliable shipping! If we are paying all this money for these shoes use a better service that makes the receiver sign the package!!
Also, Cole Haan does not let UPS file an investigation for their lost items! RED FLAG! Once they loose your package, you call customer service and ask to resend a new one, they claim they can't do anything about it once an investigation is open yet lie about how many days an investigation takes. If I did not receive my package obviously someone stole it or you never sent it.
The person who receives the package at the front desk claimed they never received a Cole Haan package. SHAME ON THIS COMPANY!
Cole Haan A11555 Reporter Bag Review
Hello, I'd like to take a moment to tell you about the excellent service I received at Cole Haan Outlet in Ellenton Factory Outlet, Ellenton, Fl. From the initial phone call Alexis was professional and patient.
She was extremely knowledgeable about the item I was interested in purchasing. She put it aside for me and when I arrived it was all ready to go. I purchased the week of Black Friday and the mall was very crowded. I most appreciate the service I was given.
Thank you very much.
Alexis is a true find. Christine Allen 941914**** Babymakesfive@***.com
Cole Haan - Customer Care Review from Howell, Michigan
Terrible customer service
- Rude phone representatives
- Customer service
Felt shoes
Unbelievable poor quality materials. Soles are felt or paper and started coming apart within 6 months.
Shoe repair guy said he would re-build them with leather soles and he sees a lot of Cole Haans coming in with pissed off owners. He looked at the rubber heel insert and was amazed it was not even worn, yet one sole at the toe was separating and the other was about to.
$100+ and you'd think you'd get more than 6 months before sole separation. And I am in AZ so no, they are not wet and I wore only once or twice per week.
Can't believe Nike crushed the brand that fast, very disappointed.
- Shoe quality
Cole Haan A11555 Reporter Bag Review from Ridgewood, New York
Cole Haan Sneakers Review
Cole Haan Shoes
- Poor customer service
Preferred solution: Let the company propose a solution
Cole Haan Shoes Review
Expensive brand that does not stand behind quality of merchandise
Purchased a large leather Cole Haan duffle for over $400 and after only the 6th time using it on weekend trips, the outside construction of the bag was exposed through the leather. Emailed, phoned and left messages with numerous customer service agents that repeatedly transferred me to someone else that were all dead ends.
After a month, I finally reached the appropriate person, they evaluated the bag and was I advised that I must pay for the repair. REALLY?
This response is deplorable. I have been a customer for years and will now switch to another luxury brand knowing they do not take care of their customers when merchandise is defective.
Preferred solution: Fix or replace damaged merchandise
Terrible service. No response from restoration service!
I have had my Cole Haan Brooke bag for a year and the stitching has come apart at the strap and where the strap connects to the bag. It looks really bad now.
I sent pictures to the restoration service page, and didn't hear anything. I thought they didn't receive my first message and sent it again. It's been 4 months and counting, and still no word! For a $300 bag, you'd think their products last longer.
For that amount of money spent on an item, their service is absolutely terrible.
Will never buy a Cole Haan item again, ever! Don't know how this is even a real company.
- Customer service
- Poor quality for the price
Preferred solution: Let the company propose a solution
Horrible Refund Process
I received a pair of Cole Haan Grandpro tennis shoes that didn't fit. I returned for a refund the next day using their UPS label.
I followed up nearly a month later and was told the shoes had arrived and the refund was being processed. I was also told that refunds typically take up to 6-8 weeks. Two months later from the date I returned the shoes and still no refund. Now Cole Haan has no record that the shoes were received.
Luckily I have the UPS label, and will follow up with that tonight.
I'm beginning to think Cole Haan is intentionally making the return a hassle. I recommend you AVOID ordering from their web site.
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Considering all the previous comments, your comment sounds like it comes from somebody who works there. Very disappointing to be manipulated.
My shoes are on the wearable, after two summers. He should not separate between the sole, and the upper part of the shoes.
Is dangerous to wear them, unless I take them to a shoe repair store. Considering the price I pay for the shoes, I would expect them to last longer than Payless.