Cole Haan
Cole Haan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cole Haan has 2.0 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Comfortable fit, Style, Big names big problem.
Cons: Customer service, Poor quality for the price, Customer service did not attemt any help.Recent recommendations regarding this business are as follows: "Customer service that can assist customers", "Stay away from Durham NC store", "Be more helpful", "never again! -buy cheap throw aways", "Don’t buy none of the crap !".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cole Haan has 2.0 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Comfortable fit, Style, Big names big problem.
Cons: Customer service, Poor quality for the price, Customer service did not attemt any help.Recent recommendations regarding this business are as follows: "Customer service that can assist customers", "Stay away from Durham NC store", "Be more helpful", "never again! -buy cheap throw aways", "Don’t buy none of the crap !".
Most users want Cole Haan to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hendon, BarnetImpossible to return an item
User's recommendation: Customer service that can assist customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Jose, CaliforniaSneakers injured injured my foot twice
Yes told me to hire a lawyer to file a claim injury
Yes told me to hire a lawyer to file a claim injury
- Prices cheapers tahn cole hann store
Preferred solution: I want to Norstrom Rack San Jose CA and Coel Hann paid my Medical Bills medicine creams and pain and suffreing and emotional distress because the sneakes was a defective shoes I bought twice injured my twice Drs said cause me DERMATITIS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bnei Brak, Tel AvivWholesale order
To ensure an exchange
Ive called everyday since we shipped the boots back for an exchange. (Order WCH22781****) I was told by the first person I spoke with that I did not need to fill out an exchange form and that a new pair of boots will be shipped on Monday.
Monday evening, I did not receive an email that they were shipped.
I called that evening and spoke to someone else. They told me that a refund will be given once the boots arrived. I explained to them that this was supposed to be an exchange and not a return. She found this information in the notes and let me know it was there.
An exchange will be processed.
Tuesday, I called again to let Cole Haan know that I did not receive an email that the exchanged boots were shipped. I was told again that a refund will be issued. I reminded the person I was speaking with that this is an exchange and for them to look in the notes.
After looking carefully, they found the note, conferred with a manager who said the boots (exchange) will be shipped once the returned boots were received.
Today, Wednesday, the returned boots were received by Cole Haan. Just want to make sure that the person receiving the return doesnt make the same mistake as the last two people and try to refund my money instead of shipping a different pair of size 6.5 boots.
Kind regards,
Jie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Durham, North CarolinaWent to look at shoes and could not get anyone to help
- No customer service
Preferred solution: Nothing. They just lost a customer.
User's recommendation: Stay away from Durham NC store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLaces on modelc31422 shred after 10-12 wears
- Thought that were quality
- Just another dont walk the talk company
Preferred solution: laces for my shoes
User's recommendation: never again! -buy cheap throw aways
I have a question
User's recommendation: Be more helpful
Wants me to pay money for customer service
Horrible
User's recommendation: Don’t buy none of the crap !!!!
Shoe sole falling apart
Preferred solution: Full refund
User's recommendation: Replace any poor manufacturing defect before you lose all customers faith in your brand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas only offered a 25% off coupon
Preferred solution: Price reduction
User's recommendation: Don’t buy cole hann
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWCH00606****
Want complain about the deleviry delay
Preferred solution: Full refund
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSHOES FELL APART WORM LESS THAN 6X
- Good looking shoes
- Shoes fall apart in no time
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality
- Comfortable fit
- Style
- Poor quality for the price
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCohan Haan- Store Clerks failure to provide 3 Garment bags for Coats
I purchased three (3) coats from Cole Haan in Dawsonville, Ga and never received these garment bags from the store. Michael, the sales representative kept stating "we are waiting for them to arrive".
To date, I have made more than 20 trips to this store for these coat garment bags. One occasion I purchase another coat only to be told that garments were expected within 2 weeks, but that never happened. An additional trip, I purchased shoes after being advised the store is still waiting for garments. One time I drove to the store, and it was closed.
I have made numerous telephone calls to this store only to be advised that the store is still waiting for garment bags.
To be explicit, I have been chasing these 3 garments bags to store my coats since 8/1/2020, and it is now 2/23/2021, to no avail.
As a consumer, I expect corporate to contact me, and mail 3 garment bags to me. I have spent a lot of time and gas chasing these missing garment bags to store my coats.
Preferred solution: Let the company propose a solution
User's recommendation: Make sure store has garment bags prior to buying
About
Cole Haan is a fashion boutique that focuses on selling shoes, apparel and accessories. The store was opened in 1928 and it has a large number of locations across the United States. The company offers a broad variety of different shoes such as sneakers, oxfords, sandals, drivers, monks, pinch weekenders etc. Aside from that Cole Haan distributes a large number of accessories like messenger bags, backpacks, wallets, briefs and attaches and many more. The store sells products for men, women and kids. Also, Cole Haan provides many different bonuses like gift cards, sales, discounts and free shipment.
Cole Haan is ranked 879 out of 4781 in Footwear and Clothing category
USA, Worldwide, Canada
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