Davarion Ptb

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Verified Reviewer
| map-marker Hendon, Barnet

Impossible to return an item

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Wanted to return pair of shoes within 2 week time frame. When clicked on the return portal it didnt allow it. Emailed customer service but never heard back. Custimer service centre also couldnt help.
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User's recommendation: Customer service that can assist customers

JesusG M

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Verified Reviewer
| map-marker San Jose, California

Sneakers injured injured my foot twice

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Cole Haan - Sneakers injured injured my foot twice
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Updated by user Oct 04, 2023

Yes told me to hire a lawyer to file a claim injury

Updated by user Oct 04, 2023

Yes told me to hire a lawyer to file a claim injury

Original review Sep 27, 2023
I bought of pairs of sneakers Reagan Sneaker (Men) COLE HAAN Style C 32501 in Nordstrom Rack in Westgate Mall in San Jose CA on November 2022 and I use the shoes 0n March 2023 and the sneakers injured my right foot my toe was blue and purple and have a blisters and my right foot I went to see the Dr Oconnor Hospital on June 20 2023 and the Dr told me to trow away the shoes and Dr Diagnosis was Friction blisters of the Skin celulitis of foot and prescribe cream and medication I called the customer service and offered only $30.00 cuopon and I acepted on July 15 2023 I bought the same shoes again and injured my right foot injured me the foot arch i called the customer service and corporate offered only $90.00 and I need to send the shoes back and I trowed away the shoes and Cole Hann want me to paid the shipping Im not have the shoes I can not returned the booth shoes I bought was defective and I want to be compensated for my injuries and I want to Cole Hann paid me each shoes is $100.00 each and I want $ 300.00 per pain $ suffering I want all together $500.00 because why I have to suffered for third party when I called on the firt time I told Customer Service to file a complaint I asked if I can send the shoes back to send to the manufacturer and said no need it I told the Customer Service is the manufacturing problemand Customer Service said no ned it and is ridiculos injured me the second time and offered me Corporate office only $90.00 ? Have a pics with my injuries for booth sneakers and the bosoth was the right foot looks like the sneakers is not breathing looks like the right foot is narrow than the left one and defective shoes should send to the manufactured who made the shoes going to my credit card because is not right I been suffered for this shoes because is a defective shoes its twice this not aceptable have a pics with blisters of my bottom foot.I went to see foot dr on Leonard Greenwald D.P.M and I explain about the sneaker shoes injured my foo t twice and he said the shoes material caused me DERMATITIS and prescribe cream for the blisters and my boot foot Oconnor Hospital Emergency Room said the same diagnosis I sent the Medical Report to Corporate Office Cole Hann didnt respond my email about drs Greenwald Foot Dr Report and Corporate Cole Hann told if I want to file for injuries I need to tell my lawyer to call . Sneakers shoes s shoes
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Pros:
  • Prices cheapers tahn cole hann store

Preferred solution: I want to Norstrom Rack San Jose CA and Coel Hann paid my Medical Bills medicine creams and pain and suffreing and emotional distress because the sneakes was a defective shoes I bought twice injured my twice Drs said cause me DERMATITIS

Benzi C Nyf

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Verified Reviewer
| map-marker Bnei Brak, Tel Aviv

Wholesale order

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Greetings I am an importer of shoes from China to Israel, I recently came across your shoes at a friend's place, I really enjoyed the quality and the design, the comfort, I supply shoes in Israel. I would love to know how to import your shoes to Israel. I would love to hear from you by email. cohen777c@***.com
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Anonymous
map-marker Westminster, Maryland

To ensure an exchange

Ive called everyday since we shipped the boots back for an exchange. (Order WCH22781****) I was told by the first person I spoke with that I did not need to fill out an exchange form and that a new pair of boots will be shipped on Monday.

Monday evening, I did not receive an email that they were shipped.

I called that evening and spoke to someone else. They told me that a refund will be given once the boots arrived. I explained to them that this was supposed to be an exchange and not a return. She found this information in the notes and let me know it was there.

An exchange will be processed.

Tuesday, I called again to let Cole Haan know that I did not receive an email that the exchanged boots were shipped. I was told again that a refund will be issued. I reminded the person I was speaking with that this is an exchange and for them to look in the notes.

After looking carefully, they found the note, conferred with a manager who said the boots (exchange) will be shipped once the returned boots were received.

Today, Wednesday, the returned boots were received by Cole Haan. Just want to make sure that the person receiving the return doesnt make the same mistake as the last two people and try to refund my money instead of shipping a different pair of size 6.5 boots.

Kind regards,

Jie

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Peniel Pwn

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Verified Reviewer
| map-marker Durham, North Carolina

Went to look at shoes and could not get anyone to help

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Two employees were in the store with one customer. I waited 10 minutes until the second employee, who appeared to be the manager appeared. She informed me that there was a leak in the back and that was more important than customers. NEVER GO TO THE STORE IN SOUTHPOINT MALL. I currently have three pairs of Cole Han shoes and I will never own another pair.
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Cons:
  • No customer service

Preferred solution: Nothing. They just lost a customer.

User's recommendation: Stay away from Durham NC store

william H Cys

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Laces on modelc31422 shred after 10-12 wears

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paided 190 from Nordsom only to have laces rip by tha eyeholes? told go to Amazon or laces.com to find-never again!Don't-buy cheap throw aways
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Pros:
  • Thought that were quality
Cons:
  • Just another dont walk the talk company

Preferred solution: laces for my shoes

User's recommendation: never again! -buy cheap throw aways

Anonymous
map-marker Houston, Texas

I have a question

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Very poor customer service, even with the supervisor online. I got one to your sneakers with uneven shoelaces, no one seems to have a solution to my issue
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User's recommendation: Be more helpful

Anonymous
map-marker North Myrtle Beach, South Carolina

Wants me to pay money for customer service

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Sent me to a website that requested payment to solve their delivery problem. Cole hahn a scam outfit
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Anonymous
map-marker Atlanta, Georgia

Horrible

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Horrible Service, no timely follow up. Just *** service, cant get resolve to an order that never received. Use of a *** 3rd party Company to handle customer issues. I own quite a few Cole Hans that I own already, and I definitely will be getting rid of them, if they have to go in trash. I will wear anything from a company like this. *** you all have been around to long to run your company like this !!!
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User's recommendation: Don’t buy none of the crap !!!!

BRIAN G Jig
map-marker Charlotte, North Carolina

Shoe sole falling apart

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Cole Haan - Shoe sole falling apart
Cole Haan - Shoe sole falling apart - Image 2
My cole haan shoes did the same thing. I was walking in a mall and it sounded like my soles were sticking to the floor. I looked down and I was leaving pieces of the sole of both shoes where I had been walking. By the time I got to the car, the heel fell off. The were also the nike air soles. Ill never buy another pair of cole haan shoes again.
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Loss:
$225

Preferred solution: Full refund

User's recommendation: Replace any poor manufacturing defect before you lose all customers faith in your brand

Bill C Mwe

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Was only offered a 25% off coupon

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Cole Haan - Was only offered a 25% off coupon
Cole Haan - Was only offered a 25% off coupon - Image 2
I bought a pair of mens cole Hahn sandals for over $200 with Nike air several years ago or use them today and they disintegrated why I was having important event call Customer service and they said the shoes are out of warranty and dont even have Nike air soles anymore I shared I will no longer by Cole Hahn shoes
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Loss:
$230

Preferred solution: Price reduction

User's recommendation: Don’t buy cole hann

Joel M Wln

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WCH00606****

Cole Haan - WCH00606****
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I purchased your chukkas bout a yr ago .Had them in box in closet with the blue suede wings, bought with same order.Decided to start wearing them about a month ago.Pulled them out ,started wearing them . I wore them about 15-20 times.Well i looked at them last night and noticed the tear in them.I never scuffed them or accidentally rubbed anything against them .Here are the photos you requested.By the way these shoes were the most comfortable shoes I've ever worn!Even after wearing them for 8hrs my feet felt great! Thank You, Joel A. Mendiola
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Faisal A Wdb

Want complain about the deleviry delay

Promised to deliver the shoes next day and till now (after 3 days) not received the shoes sorry to till thats called lack of credibility Because of this i want to refund the money and to be honest i will not recommend any body to buy from cole han with this bad experience.
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Preferred solution: Full refund

User's recommendation: Zero

HARRY B Zif

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Verified Reviewer

SHOES FELL APART WORM LESS THAN 6X

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I BOUGHT A PR OF COLE HAAN SLIP ON SHOES. AFTER THE SECOND TIME I WORE THEM I NOTICED SEPARATION FROM THE SHOE AND RUBBER SOLE I USED SOME CONTACT GLUE . THAT DID NOT HELP AS I WAS OUT FOR DINNER THE WHOLE SOLE FELL OFF THE SHOES WERE NICELY DESIGNED BUT SADLY TOTAL TRASH IN FACT BOTH SOLES WERE LOOSE
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Loss:
$100
Pros:
  • Good looking shoes
Cons:
  • Shoes fall apart in no time

Preferred solution: Full refund

Haidy G

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Quality

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Cole Haan - Quality
Expected that I bought a quality product
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Loss:
$110
Pros:
  • Comfortable fit
  • Style
Cons:
  • Poor quality for the price

Preferred solution: Let the company propose a solution

Franice B

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Verified Reviewer

Cohan Haan- Store Clerks failure to provide 3 Garment bags for Coats

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I purchased three (3) coats from Cole Haan in Dawsonville, Ga and never received these garment bags from the store. Michael, the sales representative kept stating "we are waiting for them to arrive".

To date, I have made more than 20 trips to this store for these coat garment bags. One occasion I purchase another coat only to be told that garments were expected within 2 weeks, but that never happened. An additional trip, I purchased shoes after being advised the store is still waiting for garments. One time I drove to the store, and it was closed.

I have made numerous telephone calls to this store only to be advised that the store is still waiting for garment bags.

To be explicit, I have been chasing these 3 garments bags to store my coats since 8/1/2020, and it is now 2/23/2021, to no avail.

As a consumer, I expect corporate to contact me, and mail 3 garment bags to me. I have spent a lot of time and gas chasing these missing garment bags to store my coats.

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Preferred solution: Let the company propose a solution

User's recommendation: Make sure store has garment bags prior to buying

About

Summary

Cole Haan is a fashion boutique that focuses on selling shoes, apparel and accessories. The store was opened in 1928 and it has a large number of locations across the United States. The company offers a broad variety of different shoes such as sneakers, oxfords, sandals, drivers, monks, pinch weekenders etc. Aside from that Cole Haan distributes a large number of accessories like messenger bags, backpacks, wallets, briefs and attaches and many more. The store sells products for men, women and kids. Also, Cole Haan provides many different bonuses like gift cards, sales, discounts and free shipment.

Cole Haan reviews and complaints

Cole Haan is ranked 879 out of 4781 in Footwear and Clothing category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCard

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